Returns & Exchanges

All purchases must be returned in their original condition (unworn with original tags attached) within 10 days for a full refund or exchange, and we promise to make the process as easy as possible.

For exchanges: please indicate the desired model/size. We recommend you contact us to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.

Keeping Your Return in Original condition
All items must be returned unworn and with their original tags attached.

Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.

Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective slip.

Tops & Dresses
Please be careful of makeup rubbing off on the garment.

Damaged/Defective Items
If you receive an item that is damaged or defective, please contact customer service within 60 days of purchase. After 60 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.

Final Sale
A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.